Shipping, Return, & Refund Policy

Thanks for shopping at KayMarie's Collections!

If you are not entirely satisfied with your purchase, we're here to help.

SHIPPING POLICY
TURNAROUND:
All orders are shipped within 72 hours Monday – Saturday excluding Holidays. 

We use the following carriers to deliver our orders:

USPS
UPS

ORDER TRACKING:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.

SHIPPING RATES:
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

BACK ORDERS:
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURNS

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your will need to provide receipt or proof of purchase.

Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.  

REFUNDS

Upon receipt, inspection, and approval of returned goods, please allow 7 to 14 business days for processing refunds. 

If you should have any questions or concerns, please "Contact Us".